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Privacy policy

Your privacy and trust are important to us and this Privacy Policy (Policy) provides important information about how Xavier McAllister Capital Limited  and its worldwide affiliated handle personal data. We’re committed to keeping your personal data safe and confidential both online and offline. This Policy applies to any Xavier McAllister Capital website and the Xavier McAllister Trading App.

Please read this Policy carefully and contact us on our “Contact Us” page if you have any questions about our privacy practices. We may make changes to this Policy from time to time and it is important that you check this Policy for any updates.

How we use the personal data we collect

We may send you information by SMS, push notification, email or in-app notification about our services and offers we think would be of interest to you. The information we send you will always be in relation to our services or products. The way we communicate with you in this way is based on what is known as our legitimate interest, and we will only ever send you communications that you would reasonably expect and have a minimal impact on your privacy.

Please note that push notifications are sent to every device you have logged into your account from. If you use another person’s device to log into your app account or allow another person to log into their trading account using your device, this will result in push notifications being sent to the device(s) used to access the signals account.

Contacting us by email or via Live Chat or WhatsApp

When you email us (through the Contact Us page), use the Live Chat feature, or contact us via WhatsApp you may be requested to provide some additional personal data, like your name, email address and residential address. We will use this data to verify your identity in order to be able to respond to your query, so that we can meet our contractual obligations.

Emails are stored on our standard internal contact systems which are secure and cannot be accessed by external parties.

• Our third party service providers:

We partner with and are supported by service providers. We will make personal data available to our service providers only when necessary to fulfil the services they provide to us, such as software, system and platform support; direct marketing services; cloud hosting services; advertising including affiliate advertising; data analytics; and order fulfilment and delivery. Our third-party service providers are not permitted to share or use personal data we make available to them for any other purpose than to provide services to us.

• Third parties for legal reasons:

We will share personal data when we believe it is required, such as:

o To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

o In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

Data security

We are committed to safeguarding and protecting personal data and will implement and maintain appropriate technical and organisational measures to ensure a level of security appropriate to protect any personal data provided to us from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

Data retention

We will only retain your personal data for as long as we reasonably require it for legal or business purposes subject to the minimum applicable regulatory retention period. In determining data retention periods, we take into account local laws, contractual obligations, and the expectations and requirements of our customers. When we no longer need personal data, we securely delete or destroy it.

If you have any queries about the contents of this Policy, or wish to inform us of a change or correction to your personal data, would like a copy of the data we collect on you, or would like to raise a complaint or comment, please contact us via the Personal Data Requests page on our website.

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can escalate your complaint to the data protection supervisory authority in your jurisdiction. Contacts of the local European data protection supervisory authorities can be found here.

The Information Commissioner’s Office, can be contacted at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Further information is available on the Information Commissioner’s website at https://ico.org.uk.

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